The story begins at the beginning of this month.

 

It was an ordinary Thursday. Royal’s online marketing specialist, Iker, was working as usual.

 

Suddenly, he received a message from the administration department:
“Are you busy? We need your help to travel abroad and deliver some samples to a customer.”

And so, an unexpected overseas business trip began.

 

The departure was scheduled for the following Wednesday. Even including the weekend, there were only five days left to prepare. Time was tight.

 

On Friday, the company quickly arranged the flight tickets and hotel reservations, and also prepared some documents and contracts for Iker to carry in case of customs inspection.

 

During the weekend, Iker carefully prepared everything he needed at home. Since he would only stay abroad for one day, he did not need to bring many things — but everything had to be useful. He also searched online for travel tips and prepared for any unexpected situations.

 

On Monday, two sales representatives delivered the products to Iker. He also contacted Bank of China to arrange foreign currency exchange.

 

By then, most employees in the company had already heard about Iker’s overseas trip. Some colleagues even asked whether they could send anything with him if needed.

 

On Tuesday morning, Iker went to the bank and exchanged the foreign currency. After learning about his business trip, the company’s manager also gave him some cash for convenience.

 

 

Near the end of the workday, one sales representative carefully took the samples out of the refrigerator, packed them properly, and handed them to Iker. Another sales colleague also delivered a small package of medical devices to him before leaving work.

 

On Wednesday morning, Iker headed to the airport.

 

This trip required a transfer instead of a direct flight. Although there was a three-hour connection time, the flight was unexpectedly delayed by one hour, which was quite frustrating.

 

After landing, Iker immediately contacted the company and explained the situation. The administrative team quickly communicated with the airline service platform and confirmed that there was still enough time for the transfer, allowing him to continue the journey without worry.

 

The flight from Hangzhou, Zhejiang Province to Chengdu, Sichuan Province alone took three hours. From Chengdu to Moscow, another 8.5-hour flight awaited him. It was a real test of both physical and mental endurance.

 

 

During the long flight, Iker spent the time eating, sleeping, and reading. Finally, he arrived at his destination.

However, the journey was not over yet. Passing through customs became another long wait.

 

Fortunately, Iker had prepared in advance and chose a less crowded customs checkpoint. After waiting in line for 40 minutes, he successfully completed customs clearance.

 

Two of the customers arranged to receive their samples directly at the airport, so half of the mission was completed smoothly.

 

 

The other two customers would come to the hotel the next morning to collect their samples.

 

Since Iker only finished customs clearance at 10:30 p.m. Moscow time, he arrived at the hotel late at night. Due to the five-hour time difference, he did not get much sleep.

 

He woke up at 5:30 in the morning. With nothing else to do, he could only wait patiently until the customers arrived at 10:00.

 

At 10:00, the third customer successfully collected the samples.

 

 

The fourth customer had an unexpected schedule change and could only have the samples stored at the hotel reception for later collection.

 

 

At that moment, Iker’s mission was officially completed.

 

That same evening at 10:00 p.m., he boarded the flight back to China.

 

The successful completion of this mission was not only thanks to Iker himself, but also to the strong support and coordination of the entire Royal team.

 

It is precisely because Royal’s business continues to grow rapidly that such urgent situations can occur — and these challenges also demonstrate Royal’s strong ability to respond quickly and solve problems efficiently.

 

This is one of the important reasons why customers around the world choose Royal.